Last updated: July 13, 2026
30 day refunds, no questions asked. If a guide is not right for your family, email ryan@knowtheirapps.com within 30 days of your purchase and we will refund you in full. You do not have to explain why.
You are being asked to spend money on a subject that is already stressful. The last thing you need is to worry about whether you have wasted it. If our guide does not help you, you should not pay for it. It is that simple.
We reply to every refund request within two business days and process the refund at the same time. Ryan reads these emails himself.
Refunds are returned to the original payment method through Stripe. Once we process it on our end, your bank or card issuer typically takes five to ten business days to post it to your account. That last step is out of our hands.
Our guides are digital files, and we cannot take a downloaded PDF back. We are not going to pretend otherwise. If you request a refund, we ask that you delete your copy and stop using it. We trust you.
This policy applies to every paid product we sell:
Our free guide costs nothing, so there is nothing to refund.
If you bought the same guide twice, or bought a guide and then bought the bundle that contains it, email us. We will refund the overlap. You will never be charged twice for the same thing.
If your download link did not arrive or does not work, please email us before requesting a refund. In most cases the email is sitting in a spam folder, and we can get your guide to you within minutes. If we cannot, we will refund you.
If you do not recognize a charge from KNOWTHEIRAPPS.COM on your statement, that is us. Please email us before contacting your bank. We would much rather refund you directly and quickly than have you wait weeks for a dispute to resolve.
Capture AI Ventures LLC, doing business as Know Their Apps
2815 100th St #347, Urbandale, IA 50322
Email: ryan@knowtheirapps.com