Refund Policy

Last updated: September 29, 2026

How to request a refund

1. Email support@knowtheirapps.com from the address you used at checkout.
2. Tell us which product you bought. You do not need an order number, though it helps if you have it.
3. That is all. You do not need to give a reason.

When the money comes back

Refunds are returned to the original payment method. Once we process a refund, your bank or card issuer typically takes five to ten business days to post it to your account. That last step is out of our hands.

What is covered

This policy applies to the KTA Parent Playbook and, when it is offered at checkout and you added it to your order, the Family Digital Agreement Builder. Our free checklist costs nothing, so there is nothing to refund.

Duplicate and accidental purchases

If you were charged twice for the same product, email us. We will refund the extra charge.

Problems with delivery

If your delivery email did not arrive or a link does not work, please email us. In most cases the email is sitting in a spam folder, and we can get your product to you quickly. If we cannot, we will refund you.

Before you dispute a charge

If you see a charge you do not recognize and think it may be from us, please email us before contacting your bank. We would much rather sort it out with you directly.

Contact us

Capture AI Ventures LLC, doing business as Know Their Apps
2815 100th St #347, Urbandale, IA 50322
Email: support@knowtheirapps.com